How to Respond to Customers on Social Media

You have a gorgeous Facebook Page, but are you connecting with your audience from the first click with engaging tools? Facebook and Instagram are fantastic tools for directly chatting with your consumers. Be proactive with your social media presence and make instigating a conversation and quickly responding to your page viewers as efficient as possible. Start by engaging your audience as soon as they show interest in your business. On Facebook, navigate to the messaging tab on your settings page and enable ‘Show a Greeting’. This will initiate a conversation with the viewer before they ever send you a message. Prompting them to interact with you further. To make quick-messaging seamless throughout the rest of your page, consider making your call-to-action button a visible & readily available shortcut to messaging your page.

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Any opportunity to engage your viewers in a direct conversation should be considered. You can even add a messaging focused call-to-action button to your Facebook & Instagram ads. Now that there is a thoughtful pipeline for messages to flow through, make earning a Very Responsive to Messages Badge for your Facebook Page an absolute priority with both automated and manual responses. Go back to the messaging tab on your settings page and select ‘Set Up Automated Responses’. Page viewers will now receive a response as soon as they message your page. Giving you ample time to respond with a handcrafted reply. Instagram even has similar functionality! Remember, to obtain a Very Responsive to Messages Badge on Facebook, your page must achieve a response rate of 90% and a response time of 15 minutes over the last 7 days. Now that your page is tailored to receiving and sending professional messages, you have the opportunity to go deeper. Third-party apps like ManyChat and Tidio will automatically respond to your audience and can even guide them through the entire Buyer’s Journey solely in the chat box. This will free up your time and make your messaging strategy nearly autonomous. Interested in how you can elevate your marketing presence with tools dedicated to helping you reach your consumers on social media? Like, Subscribe and visit Thumbstopper.com.

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